Effective Date: June 13, 2024

1. Who We Are

Welcome to Queen Pilates. We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. Our website address is: https://queenpilatesstudios.com.

2.  What Personal Data We Collect and Why We Collect It

We collect information to provide and improve our services to you. This data is collected through your interactions with our site and services.

a. Comments When you leave comments on the site, we collect the data shown in the comments form, your IP address, and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

b. Media If you upload images to the website (for example, a profile picture), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

c. Contact Forms and Booking Systems When you contact us through a contact form or book a class through our online scheduling system, we collect personal information such as:

  • Name
  • Email Address
  • Phone Number
  • Information related to your booking (e.g., class time, purchase history)

We may also ask for sensitive personal data, such as information about injuries or health conditions. We collect this only with your explicit consent to ensure your safety and provide the most appropriate instruction during our Pilates sessions.

We retain this information for customer service, to manage your bookings, and to maintain your client history. We do not use the information submitted through these forms for marketing purposes unless you explicitly opt-in to a newsletter or marketing list.

d. Cookies Our website uses cookies to enhance your experience. A cookie is a small file placed on your device.

  • Necessary Cookies: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  • Functional Cookies: Our booking system may use cookies to remember the items in your cart or your session preferences. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • Analytics Cookies: We use analytics services that use cookies to collect anonymous data about website traffic.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

e. Analytics We use Google Analytics to understand how our website is being used. This service tracks and reports website traffic, such as which pages are most popular and how long visitors spend on them. This data is aggregated and anonymized and helps us improve our website and services.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

3. Who We Share Your Data With

We do not sell your personal data. We only share data with trusted third-party providers who help us operate our website and business. By default, WordPress does not share any personal data with anyone. However, to provide our services, we may share data with:

  • Booking System Provider: Mariana Tek. This service processes your class bookings and client profile. You can view their privacy policy here: https://www.xplortechnologies.com/privacy-notice/
  • Payment Processors: Stripe. To process payments for classes and services. We do not store your full credit card details on our servers. All payment transactions are handled by our secure payment processor. You can view their privacy policy here: https://stripe.com/privacy
  • Web Hosting Provider: Our website is hosted on servers that may log visitor IP addresses for security and maintenance purposes.
  • Google Analytics: As described in the analytics section.

4. How Long We Retain Your Data

We retain your data only for as long as necessary for the purposes set out in this policy.

  • Contact Form Entries: We may keep submissions for up to 24 months for customer service purposes.
  • Client & Purchase Records: We retain client profiles and purchase history for as long as you are an active client and for a period of up to 7 years thereafter for legal, tax, and administrative purposes.
  • Analytics Records: We retain analytics data for up to 26 months.
  • Comments: If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and approve any follow-up comments automatically.

5. What Rights You Have Over Your Data

You have certain rights regarding the personal data we hold about you. These include the right to:

  • Access: Request a copy of the personal data we have about you.
    Rectification: Request that we correct any inaccurate or incomplete data
  • Erasure: Request that we erase your personal data, under certain conditions.
  • Restrict Processing: Request that we restrict the processing of your personal data, under certain conditions.
  • Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us at the email address below.

6. Where Your Data Is Sent

Our website is hosted in the United States. Our third-party service providers (like our booking system and payment processor) may also process and store data in the United States or other countries.

Data about European residents transferred outside the European Union is safeguarded by our third-party providers through legal mechanisms such as Standard Contractual Clauses (SCCs) or other data processing agreements that meet European data protection standards.

7. How We Protect Your Data

We take the security of your data seriously. We have implemented the following measures to protect it:

  • SSL/TLS Encryption: Our website uses SSL/TLS encryption to protect data transmitted to and from the site (indicated by “https://”).
  • Secure Third Parties: We use reputable and secure third-party vendors for booking and payment processing. 
  • Limited Access: Access to personal data is restricted to authorized personnel who need it to perform their job duties.

8. Contact Information

For any questions or concerns related to your privacy and data, please contact us at: admin@queenpilatesstudios.com  

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.